Total Quality Management TrainingOBJECTIVE 1. To know what is Total Quality Management and its elements. 2. To have the knowledge and skills in applying TQM. 3. To know ISO 9000 and Malcolm Baldrige National Quality Award in its relation with Total Quality Management. MATERIAL Introduction to Total Quality Management, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, The Seven Quality Tools, The Seven Management Tools, Quality Function Deployment (QFD), Six Sigma Quality, ISO 9000 series & Malcolm Baldrige National Quality Award. SCHEDULE Tuesday & Thursday, 06.00-09.00 pm (12 meetings),
TUITION FEE Rp. 1.500.000,-
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