Customer satisfaction is one of the vital points of business strategy that the company should take into account. This training is intended to give further details about how the company could provide the satisfaction guarantee for the customers in order to pertain the quality of the company.
The topics covered in this section of the module are:
- Keeping the customers satisfaction, loyalty and retention - Understanding customers behavior and customers’ needs - Handling customers’ complaints effectively - Providing win-win solution system to keep customers’ satisfaction - Building the customers’ trustworthiness to the company
As the demand and the need of using computer media effectively are increasing nowadays, Asian Center for Engineering Computation and Software (ACECOMS) - Asian Institute Technology, Bangkok has developed Satellite Center in Indonesia namely at Petra Christian University, Civil Engineering Department.
